Last Updated: [Aug 26]

Welcome to the website of Gokul Gopal Food Products.

By accessing, browsing or using this website, or purchasing products through it, you agree to comply with these Terms & Conditions.

Please read these terms carefully before using the website.

1. About the Website

This website is operated by Gokul Gopal Food Products, Jodhpur, Rajasthan, India. The business information and contact details are provided in the company’s catalogue.

The website provides information about our products and may allow customers to purchase eligible products online.

2. Eligibility

By using this website or placing an order, you confirm that:

✔ The information provided by you is accurate and complete.
✔ You are legally capable of entering into a transaction.
✔ You will use the website only for lawful purposes.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, pack sizes and other information displayed on the website are accurate.

However:

  • Product images may vary slightly from the actual packaging.
  • Packaging/design may change from time to time.
  • Product availability may change without prior notice.
  • Information may be updated periodically.

The applicable product information displayed at the time of purchase will govern the transaction, subject to applicable law.

4. Product Availability

All products displayed on the website are subject to availability.

We reserve the right to:

  • Limit quantities
  • Temporarily discontinue products
  • Change product availability
  • Correct inventory errors

If an order is accepted but the product subsequently becomes unavailable, we may contact the customer regarding cancellation, replacement or refund, as applicable.

5. Product Prices

Product prices displayed on the website are subject to change without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to correction of obvious pricing or technical errors and applicable law.

Applicable taxes, shipping charges or other charges, where relevant, will be displayed during checkout.

6. Orders

Placing an order constitutes a request to purchase the selected products.

An order may be subject to verification and acceptance.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or listing information
  • Suspected fraudulent activity
  • Incorrect customer information
  • Technical errors
  • Delivery restrictions
  • Other legitimate operational reasons

Where payment has already been received for an order that is cancelled by us, the applicable refund will be processed in accordance with our Refund Policy and applicable law.

7. Payment

Customers may use the payment methods made available on the website.

Payments may be processed through third-party payment gateways.

The customer agrees to provide accurate payment and billing information necessary to complete the transaction.

8. Shipping & Delivery

Delivery will be carried out according to the applicable shipping and delivery terms displayed on the website.

Delivery timelines may vary based on location, logistics provider, availability and circumstances beyond our reasonable control.

Please refer to our Shipping & Delivery Policy for additional details.

9. Returns & Refunds

Food and grocery products may be subject to specific return restrictions due to hygiene, food safety and product handling requirements.

Any eligible return, replacement or refund will be handled according to our Return & Refund Policy and applicable law.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot lawfully be excluded.

10. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to the website.
  • Interfere with website security or functionality.
  • Introduce malicious software.
  • Use the website to commit fraud.
  • Provide false or misleading information.
  • Copy or misuse website content without permission.

11. Intellectual Property

Unless otherwise stated, the website’s content, including:

  • Logo
  • Brand elements
  • Product images
  • Text
  • Graphics
  • Website design
  • Layout
  • Videos
  • Other original content

may be owned by or licensed to Gokul Gopal Food Products and may not be reproduced, copied, modified, distributed or commercially used without prior written permission.

12. Third-Party Services

The website may use third-party services such as payment gateways, shipping providers, analytics services, social media platforms and other technology providers.

Use of such third-party services may be subject to their own terms and privacy policies.

13. Website Availability

We make reasonable efforts to keep the website available and functional.

However, we do not guarantee that the website will always be:

  • Available without interruption
  • Error-free
  • Free from technical problems
  • Free from viruses or other harmful components

Temporary interruption may occur due to maintenance, technical issues, hosting problems or other circumstances.

14. Limitation of Liability

To the extent permitted by applicable law, Gokul Gopal Food Products will not be responsible for indirect or consequential losses arising from the use of the website or inability to use the website.

Nothing in these Terms shall limit or exclude liability where such limitation or exclusion is prohibited by applicable law.

15. Changes to Products or Website

We may modify, update or discontinue website features, product listings, prices, content or services from time to time.

Such changes may be made without prior notice where appropriate.

16. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected and processed.

17. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any disputes shall be subject to the jurisdiction of the competent courts/authorities as applicable under law.

18. Consumer Rights

Nothing in these Terms is intended to take away or restrict rights available to consumers under applicable Indian consumer protection laws.

The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce retail and address consumer-facing requirements including information, returns/refunds and grievance handling.

19. Contact Us

For questions regarding these Terms & Conditions, please contact:

Gokul Gopal Food Products
Arihant Adita Society
Jodhpur 342013, Rajasthan, India
Email: ggfoodsproducts@gmail.com
Phone: 9829858232 / 8385040284