Last Updated: [ Aug 26]

At Gokul Gopal Food Products, we take care to ensure that our products are packed and dispatched in good condition.

Because our products are food and grocery products, returns and exchanges may be subject to product safety, hygiene and applicable food regulations.

1. Food Product Returns

For safety and hygiene reasons, we generally do not accept returns of food products merely because the customer has changed their mind, ordered the wrong product or no longer requires the product.

However, if you receive a product that is:

✔ Damaged
✔ Defective
✔ Incorrect/wrong product
✔ Tampered with
✔ Missing from the order
✔ Significantly different from what was ordered

please contact us as soon as possible.

2. Damaged Product

If your package/product arrives damaged, please:

  1. Take clear photographs of the outer packaging.
  2. Take photographs of the product and its packaging.
  3. Keep the original packaging.
  4. Contact us with your order number and relevant photographs/videos.

Our team will review the complaint and determine the appropriate resolution.

3. Wrong Product

If you receive a product different from the product ordered, please contact us with:

  • Order number
  • Product received
  • Product ordered
  • Photographs of the received product
  • Packaging/shipping label photographs

After verification, we may arrange an appropriate resolution, which may include replacement or refund, subject to availability and applicable law.

4. Missing Product

If any product is missing from your shipment, please notify us promptly with your order details.

We may verify the order, invoice, packing details and shipment information before processing the complaint.

5. Refunds

If a refund is approved, the refund will generally be processed to the original payment method used for the transaction, where technically possible.

The time taken for the amount to reflect in the customer’s account may depend on the payment gateway, bank or financial institution.

6. Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests can only be accepted where the order has not already been processed, packed or dispatched, subject to applicable law and the specific circumstances of the order.

Once an order has been dispatched, cancellation may not always be possible.

7. Products Not Eligible for Return

Unless required by applicable law, the following situations generally do not qualify for return/refund:

  • Change of mind
  • Incorrect product selected by customer
  • Incorrect address provided by customer
  • Customer no longer wants the product
  • Product opened or used after delivery
  • Damage caused after delivery by the customer
  • Failure to follow product storage instructions

8. Expired or Quality-Related Concerns

If you believe that a product has been delivered with an unusual quality issue, expired date, damaged packaging or other genuine product concern, please contact us with photographs, batch/lot details and purchase information.

We will investigate the matter and provide an appropriate resolution where applicable.

9. Refund Timeline

Approved refunds will be initiated within a reasonable period after verification and approval. The actual crediting time depends on the payment method, bank or payment service provider.

10. Contact for Returns & Refunds

Gokul Gopal Food Products
Jodhpur, Rajasthan, India
Email: ggfoodsproducts@gmail.com
Phone: 9829858232 / 8385040284