Last Updated: [Aug 26]

At Gokul Gopal Food Products, we are committed to delivering your orders safely, securely and within the estimated delivery timeline.

This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Once an order is successfully placed and payment is confirmed, our team will process the order for dispatch.

Orders are generally processed during our business/working days. Orders placed on weekends, public holidays or during periods of unusually high order volume may require additional processing time.

We may contact you on your registered phone number or email address if any additional information is required to process your order.

2. Shipping & Delivery Time

The estimated delivery time will be communicated or displayed at the time of placing the order, depending on the delivery location and available shipping service.

Delivery timelines may vary depending upon:

✔ Delivery location
✔ Availability of the product
✔ Courier/logistics partner
✔ Weather conditions
✔ Public holidays
✔ Transportation delays
✔ Unforeseen circumstances beyond our control

The estimated delivery date is indicative and may vary in exceptional circumstances.

3. Shipping Charges

Applicable shipping/delivery charges, if any, will be displayed at checkout before the customer completes the purchase.

Any applicable taxes or additional charges will be shown as part of the order total wherever applicable.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat/Building number
  • Street/Area
  • City
  • State
  • PIN code
  • Valid mobile number

Gokul Gopal Food Products will not be responsible for delays or failed delivery resulting from an incorrect, incomplete or inaccurate address provided by the customer.

5. Order Tracking

Where tracking information is available, the customer may receive shipment/tracking details through the registered mobile number, email or other available communication channel.

Customers may use the tracking information provided by the logistics partner to monitor shipment status.

6. Delayed Delivery

Although we make reasonable efforts to ensure timely delivery, delivery may occasionally be delayed due to circumstances beyond our reasonable control.

If an order is significantly delayed, customers may contact our customer support team for assistance.

Where applicable under law and the circumstances of the order, the customer’s rights regarding cancellation, return or refund will be handled in accordance with our policies and applicable law. The Consumer Protection (E-Commerce) Rules address situations involving products that are not as advertised or delivery delays.

7. Damaged Package at Delivery

Customers are advised to check the package at the time of delivery.

If the package appears seriously damaged, tampered with or compromised, please contact us as soon as possible and provide photographs/videos of the package and product.

8. Undelivered Orders

If an order cannot be delivered because of an incorrect address, recipient unavailability, refusal to accept delivery, or repeated failed delivery attempts, the shipment may be returned to us by the logistics partner.

Any re-dispatch, where offered, may be subject to applicable shipping charges.

9. Contact Us

For shipping-related queries, please contact:

Gokul Gopal Food Products
Jodhpur, Rajasthan, India
Email: ggfoodsproducts@gmail.com
Phone: 9829858232 / 8385040284